We create and capture value for our clients and ourselves by designing compelling brand concepts and propositions, combining evidence-based methodologies, imaginative customer experience insights and fluent design, internet and intellectual property skills.

Sometimes our client briefs start as a blank sheet of paper, sometimes as a desire for renewal, or a need to achieve a cycle of continuous improvement. In each case our contribution is tangible and measurable, evidenced by long-term client relationships – some spanning 20 years or more.

Typical consulting assignments include: brand naming and proposition development; re-branding and re-positioning; new product (or service) development; blue sky innovation; complex, transactionary websites; usability studies and online customer research; web application managed services; and trade mark and design rights advice, application and enforcement.

We work across most business sectors but have particularly strong credentials in travel, luxury and financial services.